Refunds and Cancellations

Q: What is Sendwork’s policy on subscription refunds and cancellations?

A: Sendwork’s subscription refund policy allows customers to cancel their subscriptions, with the service remaining active until the end of the current billing cycle. No refunds will be issued for any unused portion of the subscription, and the cancellation will take effect at the end of the current cycle. To cancel your subscription, please visit your account settings or contact our support team for assistance.

Q: How do refunds and cancellations for my own customers work on Sendwork?

A: Sendwork does not handle refunds and cancellations for transactions between you and your customers directly. Your customers pay you through your chosen payment processing method or by using the integrated Stripe integration within Sendwork. Refunds and cancellations for your customers should be managed according to your own business policies and the terms of service of your chosen payment processor.

Q: What should I do if I encounter an issue with my subscription or billing?

A: If you experience any issues with your subscription or billing, please contact Sendwork’s customer support team. Our dedicated team is ready to assist you and help resolve any problems you may encounter. You can reach our support team through the “Contact Us” link in the homepage footer, which offers live support options such as video, chat, audio, and email.